Support Coordination

Strengthening your ability to coordinate and implement supports and participate in the community.

Hi Five provides Support Coordination to help people with disability and their family or support network to navigate the National Disability Insurance Scheme (NDIS).

Support Coordination can support you to understand and implement your NDIS plan. We can help you to find the right service providers for your needs, and coordinate all of your supports, including mainstream, informal, community and funded supports.

Working with you and your support network, we can assist you to explore your options, develop resilience in your own network and community, to resolve points of crisis and to build on informal supports.

Our Support Coordination team aims to build your capacity to undertake tasks associated with the management of your own supports. The type of Support Coordination you are funded for will be outlined in your NDIS plan.

There are three levels of Support Coordination:

  • Support Connection
    Short-term assistance to implement your NDIS plan, including identifying service providers and negotiating Service Agreements.
  • Support Coordination
    Longer-term support to build your capacity to navigate the complexity of services and supports you need from a range of providers.
  • Specialist Support Coordination
    Specialist support coordination where you have a more complex situation.

Our points of difference

Hi Five team is comprised of people with extensive disability services training. Hi Five provides specialist supports for people with high and complex needs, and we are specialists in children’s early intervention supports. We know the NDIS – we have been supporting participants
from the beginning of the NDIS.

How we can help

We can help you to navigate the NDIS through the different stages of your NDIS journey. We can support you to:

  • identify the services and service providers that best meet your individual needs
  • coordinate service providers and supports, or build your capacity to coordinate your own supports
  • obtain quotes for services and set up Service Agreements with providers
  • source suitable accommodation and respite options
  • link you into a job, or other community activities
  • coordinate assessments, reports, and health and medical specialists
  • respond to a crisis; or identify solutions for managing risky situations, such as aging carers
  • plan and explore options for times of key life transitions, such as leaving school or moving home
  • monitor your NDIS plan outcomes and expenditure, and report back to the NDIA, and
  • re-develop your goals prior to your NDIS plan review.